Monarch Threads LLC (“Monarch & Mile,” “we,” “us,” or “our”) respects the privacy of every client, family member, and visitor to our website. This Privacy Policy explains what information we collect, how we use it, and the choices you have about your information.

  1. Information We Collect
    When you browse our website or contact us, we may collect:
  • Contact information — your name, email address, phone number, and relationship to the person receiving care, when you submit an inquiry or request a consultation.
  • Service-related information — details you choose to share about the care you are seeking, including health-related information, only as needed to evaluate and arrange services.
  • Technical information — basic browsing data such as pages visited and device type, collected through standard analytics tools to improve our website.
  1. How We Use Your Information
    We use the information we collect to:
  • Respond to inquiries and schedule consultations;
  • Assess needs and coordinate appropriate care;
  • Manage billing and insurance matters;
  • Comply with legal and regulatory obligations; and
  • Improve our services and website experience.
  1. How We Share Your Information
    We do not sell, rent, or trade your personal information. We share information only (a) with caregivers and providers directly involved in your care, (b) with third-party service providers who help us operate (such as billing or scheduling platforms) under confidentiality obligations, or (c) when required or permitted by law.
  2. How We Protect Your Information
    We use administrative, technical, and physical safeguards appropriate to the sensitivity of the information, including secure transmission, access controls, and confidentiality agreements with our staff. Health information shared with us in the course of care is kept strictly confidential: it is used or disclosed only as needed to coordinate your care, with your knowledge and consent, and in accordance with applicable law.

Monarch & Mile is a private-duty home care provider, not a medical practice. We do not diagnose, treat, or prescribe, and we are not a licensed medical provider. If you need medical care, we will help you connect with your physician or a qualified provider.

  1. Your Choices and Rights
  • You may opt out of marketing communications at any time by following the unsubscribe instructions in any message.
  • You may request access to, correction of, or deletion of your personal information by contacting us using the details below.
  • We will not discriminate against you for exercising any of these rights.
  1. Cookies
    Our website may use small data files (“cookies”) to remember preferences and understand how visitors use the site. You can disable cookies through your browser settings; the site will continue to function, though some features may behave differently.
  2. Changes to This Policy
    We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be noted on this page.
  3. Contact Us
    If you have questions about this Privacy Policy or your information, please contact us: