This policy explains how cancellations and changes to scheduled care are handled, and how fees are refunded. It applies to hourly and monthly care arrangements.

  1. Cancelling a Scheduled Shift
  • Please provide at least 24 hours’ notice to cancel or reschedule a scheduled shift.
  • Cancellations with 24 or more hours’ notice are generally made at no charge.
  • For cancellations with less than 24 hours’ notice, the scheduled shift may be charged, as the caregiver has already been assigned. Exceptions are considered for genuine emergencies.
  1. Changing the Care Plan
    If your needs change, we will work with you to adjust the care plan, schedule, or level of service. Changes take effect on the date both parties agree.
  2. Monthly Plan Cancellation
    Monthly care plans may be cancelled with written notice as specified in your agreement. Fees for services already delivered are non-refundable; prepaid fees for services not yet delivered will be refunded pro rata.
  3. Refunds
  • Approved refunds are issued to the original payment method within 10–15 business days.
  • Overpayments or billing errors are corrected promptly upon notification.
  1. Disputes
    If you believe a charge is incorrect, please contact us within 30 days of the billing date. We will review your account and respond promptly. Unresolved disputes may be addressed in accordance with the Terms of Service.
  2. Contact Us